Privacy Policy & Terms of Use

Last updated: September 2026 · Version 1.0 (draft — pending legal review)

1. Data controller

The controller of your personal data is ADESCO (“ADESCO”, “we”), based in Athens, Greece. For any question about your personal data you can contact privacy@adesco.gr.

2. What data we collect

• Contact details: name, company, email, phone — when you fill in a contact or demo request form.
• Account details: username, role, activity history — for ADESCO Net users.
• Technical data: IP address, browser type, pages visited — via cookies and log files.
• Service data: technical device data (status, signals, SIM usage) necessary to provide our services.

3. Purposes & legal basis

• Responding to requests: our legitimate interest and pre-contractual steps (Art. 6(1)(b) & (f) GDPR).
• Performance of a contract: providing services to partners and customers (Art. 6(1)(b)).
• Legal obligations: tax and telecommunications law (Art. 6(1)(c)).
• Newsletters: only with your consent, which you may withdraw at any time (Art. 6(1)(a)).

4. Data from devices & services

ADESCO communication devices transmit alarm signals and technical data to the alarm receiving centres the installer or customer works with. ADESCO acts as processor on behalf of the centre or installer, who is the controller for the end customer’s data.

The ADESCO Video service transfers camera video over an encrypted connection. ADESCO does not permanently store video, except alarm verification clips retained for a limited period according to the centre’s settings.

ADESCO Drones services may capture imagery of public or private areas. The customer-operator is responsible for lawful use, informing data subjects and complying with drone regulations (HCAA / EASA).

5. Recipients

Your data may be shared with: network and hosting providers (Vodafone), partner alarm receiving centres, software providers (e.g. FlytBase for drone services), accounting and legal advisors, and public authorities where required by law. We do not sell personal data. Any transfer outside the EEA is made with appropriate safeguards (standard contractual clauses).

6. Retention

• Contact requests: 12 months from the last contact.
• ADESCO Net account data: for the duration of the partnership and 5 years thereafter.
• Signal history: 24 months, or as defined in the contract with the receiving centre.
• Tax records: as required by tax law.

7. Your rights

You have the right of access, rectification, erasure, restriction of processing, portability and objection, as well as to withdraw consent. You may exercise your rights at privacy@adesco.gr. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

8. Cookies

The website uses strictly necessary cookies (e.g. language preference) and, only with your consent, analytics cookies. You can change your preferences at any time via your browser settings or the “Cookie settings” link at the bottom of the page.

9. Security

We apply technical and organisational measures: encryption in transit and at rest, hosting in certified data centres, role-based access control and regular security audits. ADESCO is TÜV certified.

10. Website terms of use

The content of adesco.gr (text, images, logos, technical specifications) is the intellectual property of ADESCO or its partners and may not be reproduced without permission. Technical specifications are indicative and may change without notice.

ADESCO is not responsible for the content of external websites it links to. These terms are governed by Greek law and the courts of Athens have jurisdiction.